Locum Call Center Nurse

  • Accra, Greater Accra
  • Part-time
  • mHealth
  • bim-32142


Customer education/health information

  1.  Provide high quality customer education on the BIMA doctor service over the phone.
  2.  Educate customers on the benefits of the service features
  3.  Lead an awareness campaign on the Health Coaching Programs through outbound consultations
  4. Educate and assist customers to make an informed choice of the health coaching program.
  5. Provide health education to customers based on their selected coaching program
  6. Send and respond to health content via social media channels.

Appointment booking for consultations and health facilities

  1. Receive inbound calls from customers and address concerns of customer or schedule consultations for customers at their request
  2. Book appointments with partnered health facilities for customers
  3. Liaise with partnered health facilities as part of the appointment booking process
  4. Perform other tasks that may be assigned by the team leader.




  1. Registered Nurse with a Diploma or higher qualification and a current unrestricted license from NMC
  2. Currently licensed with the Nursing and Midwifery Council with renewed PIN
  3. At least 2 years clinical experience post qualification
  4. Experience in providing customer service will be an advantage
  5. Fluency in both English and Twi is a must, fluency in another local Ghanaian language is a plus
  6. Excellent knowledge of general health and chronic illness management
  7. Strong customer care, organization and telephone skills
  8. IT skills: tech-oriented, good knowledge of key software (including Excel)
  9. Good interpersonal skills: good communicator, leadership skills, passionate and engaging.
  10. Ability to work collaboratively, proactive, self-assured and results oriented.
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